Sep 24, 2014 Remote desktop software lets you access your computer and all its applications over the Internet using another device, essentially by streaming a feed of your desktop. This works from a tablet.
May 04, 2018 We tested remote access software by installing each app or service on four machines: desktops running Windows 10 and Windows 7, a laptop running Windows 7, and a Mac laptop running macOS.
On your local Windows 10 PC: In the search box on the taskbar, type Remote Desktop Connection, and then select Remote Desktop Connection.In Remote Desktop Connection, type the name of the PC you want to connect to (from Step 1), and then select Connect. On your Windows, Android, or iOS device: Open the Remote Desktop app (available for free from Microsoft Store, Google Play, and the Mac App. Oct 07, 2020 Look for remote access programs in your list of running programs. Now that Task Manager or Activity Monitor is open, check the list of currently-running programs, as well as any programs that look unfamiliar or suspicious. These programs are popular remote access programs that may have been installed without your permission.
BeyondTrust supports remote desktops configured to use multiple monitors. When you first connect to a remote desktop, you will see the primary monitor in the Screen Sharing tab. If additional monitors are configured, a Display icon will appear active in the Screen Sharing toolbar, and a Displays tab will appear in the bottom right corner of the console.
Using the Display Icon
Select the Display icon to see all the displays attached to the remote computer. In this view, the remote monitors are represented by rectangles rather than thumbnail images. The position of each rectangle corresponds to the position configured for each monitor on the remote desktop.
The primary monitor appears in the Screen Sharing window by default. To change your view, click on the rectangle that represents the monitor you wish to see. You can also select View All to show all the displays attached to the remote computer in the Screen Sharing window.
If the remote computer has no additional monitors attached, the Display icon will be inactive.
Select the Displays tab to see thumbnail images of all the displays attached to the remote computer. The position of each thumbnail image corresponds to the position configured for each display on the remote desktop.
The monitor currently displayed in the Screen Sharing tab will be highlighted. Dxo perspective 1 0 6.
The primary monitor appears in the Screen Sharing window by default. To change your view, click on the thumbnail of the monitor you wish to see. You can also select View All to show all the displays attached to the remote computer in the Screen Sharing window.
If the session is in grayscale mode, the remote monitors are represented by rectangles rather than thumbnail images. The position of each rectangle corresponds to the position configured for each monitor on the remote desktop.
The refresh cycle of the thumbnail image is about three seconds in ideal conditions but can lag depending on connection speed and data transfer.
Support and IT professionals can remotely access and view iOS device screens (iPhone and iPad screens) using Splashtop SOS. SOS is support software for IT, help desk and support professionals to provide quick, attended support on iOS, Android, Windows and Mac.
How to remotely view your customer’s iPhone or iPad Screen with SOS
Get Splashtop SOS
Sign up for SOS to remotely view an iOS device with your Windows or Mac computer. You can use the service with a free trial or low-cost paid subscription.
SOS is a great value and costs much less than other attended support tools. It is based on proven Splashtop remote access technology, used by more than 30 million users worldwide.
The iOS mobile device access features are not included in the free non-commercial version of SOS, the original version of SOS, or Splashtop Remote Support. You must purchase Splashtop SOS if you want to remote access iPhones and iPads.
Your customer downloads the SOS app from the App Store
Have your customer go to the SOS app download link (as displayed in your Splashtop app) from their iOS device. They will see a link to get the SOS app from the iOS App Store. When they run the SOS app on their iPad or iPhone it will display a session code that you will enter on your screen. Note that this app is only available for iOS 11 and later. This functionality isn’t available for earlier versions of iOS. (You can also custom brand the SOS app) Geekbench processor & memory performance v5 0 1.
Your user will have to go through a few extra steps the first time to enable the Screen Recording option in the iOS Control Center. They will then use that to start the screen sharing session. The details of that process are described in the video and article link at the bottom of the page.
Enter the code in your Splashtop Business app and start viewing the iOS screen
Run the Splashtop Business app on your computer and click the SOS (plus sign) icon near the top of the app to open the SOS connect screen. Enter the nine-digit code displayed in the SOS app on your customer’s iOS device. When you click the arrow to start the session, the end user will be prompted to swipe up from the bottom of the screen (or swipe down from the top right corner of the screen on iPhone X) and start AirPlay screen sharing to complete the process. The SOS session will be listed at the top of their AirPlay list.
At this point you will be able to live view their iPhone or iPad screen in a window on your computer screen.
The image below shows a view of the end user’s iPhone screen, the technician’s interface, and viewing the iPhone screen in a window on the computer screen with the controls expanded.
Using the Viewing Controls
Click the arrow at the top of the mirrored device screen window to access the controls. The four buttons are:
Disconnect
Rotate Clockwise
Scaled/Original size toggle
Full Screen
Screens 4 3 7 – Access Your Computer Remotely Access Another
You can also take print screens of the iOS screen using the standard print screen key combinations for your Windows or Mac computer.
Disconnecting the Session
When the session is complete, you can close the viewer window on your computer. To ensure that the session is disconnected on the customer side, ask them to tap the icon to re-open the SOS app on their iOS device and click the “Disconnect” button to disconnect from the session. This will also end the AirPlay session.
Learn more and get started with Splashtop SOS
What else can you do with Splashtop SOS?
Splashtop SOS is your attended support solution for Windows, Mac, iOS, Android, and Chrome OS. It is a great way for help desk, support, and IT professionals to remotely access iPhones, iPads, computers, and other mobile devices to assist customers and a great alternative to vnc servers. SOS is completely cross-device and works across multiple operating systems.
If you’re already using another help desk system, mobile device management system, or unattended support tool, SOS is an inexpensive add-on that enables you or your team to provide quick support to managed or unmanaged computers and mobile devices.
Remotely access and view iOS devices (iPad and iPhone)
Remotely access and control Android 8.0 and up phones and tablets
Remotely access and control Windows and Mac computers with additional features including file transfer, chat, and viewing from mobile devices
Remotely access and view Chromebook devices to provide support.
At this time you can remotely view iOS and Android devices from Windows and Mac computers. We plan to add mobile device viewing from mobile devices in the future.
Get started with Splashtop SOS!
Looking to access your remote computer from your iPhone or iPad?
Check out Splashtop Business Access or Splashtop Remote Support! iOS users can easily access remote computers from their iPhones and iPads with the Splashtop Business iOS app.